How to Cancel HelloFresh: Steps, Deadlines, and Refunds

Quick answer

How to cancel HelloFresh

1. Sign in to your HelloFresh account.
2. Select your name in the upper-right corner, then Account Settings.
3. On Plan settings, scroll to Status and select Cancel Plan.
4. Follow the cancellation prompts until you see the confirmation message.

Check the cancellation deadline for your next delivery. If you cancel after that deadline, HelloFresh will still send and charge you for that box. Your cancellation takes effect for later deliveries.

Check who manages your HelloFresh plan

Find a recent HelloFresh receipt and sign in with the email address attached to that order. Check that the plan and next delivery shown belong to the subscription you want to end.

The documented cancellation process runs through your HelloFresh account. If you used PayPal, HelloFresh still needs to cancel the plan. Removing PayPal's payment authorization is a separate action.

Check your next delivery's cancellation deadline

HelloFresh says to cancel or skip by 11:59 PM Pacific Time, five days before your next delivery. Open My Menu to check the exact deadline for your box.

For example, if your delivery is on Tuesday, the terms give a deadline of 11:59 PM Pacific Time on the Thursday before. If you cancel after the deadline, you'll still receive and pay for that box. Your cancellation will stop later deliveries. HelloFresh cancellation instructions and terms, section 10.3.

Cancel HelloFresh on the website

Use this procedure for the HelloFresh plan shown in your account:

1. Open the HelloFresh website and log in.
2. Select your name in the upper-right corner.
3. Choose Account Settings.
4. Open Plan settings and scroll to Status.
5. Select Cancel Plan.
6. Continue through the cancellation prompts. Review any credit-loss summary, then choose cancellation if you want to end the plan.
7. Wait for the message confirming that the plan has been canceled.

Cancel before the deadline shown in My Menu to stop your next box. If you cancel after it, you'll still receive and pay for that box.

These steps follow HelloFresh's cancellation help page. If your page shows Manage instead, HelloFresh's terms, section 10.3, direct you to select it under Subscription Status and follow the cancellation prompts. In either case, continue until you see the cancellation confirmation.

Using an iPhone or Android phone

Open the HelloFresh website in your phone's browser and follow the steps above. Continue until you see the cancellation confirmation.

Cancel through HelloFresh customer care

If Plan settings won't load or you can't finish the prompts, HelloFresh's terms allow cancellation through customer care or email.

1. Open HelloFresh customer care, or email hello@hellofresh.com.
2. State that you want to cancel the subscription, and include your full name and registered email address.
3. Ask if your next box will still arrive and whether you'll be charged for it.
4. Ask them to confirm the cancellation. Save their reply.

You can send this message after replacing the brackets with your details:

Ready to use

Message to send to HelloFresh

Copy

Subject: HelloFresh subscription cancellation

Hello HelloFresh team,

Please cancel my subscription.

Name: [your full name]
Account email: [your email address]

Please confirm when the cancellation takes effect. Let me know whether my next box will still arrive and whether I'll be charged for it.

Thank you,
[your name]

Cancel before the deadline shown in your account, even when using customer care. If you cancel after that deadline, you'll still receive and pay for your next box. HelloFresh terms, section 10.3

After sending your request, check that HelloFresh has confirmed your cancellation.

Confirm your plan is canceled

Before closing the account page:

• Save the final cancellation message or customer-care confirmation.
• Check Plan settings. HelloFresh's FAQ describes canceled plans with a Review and Reactivate option.
• Check whether an already processed box is still due, even though the plan is canceled.
• Keep the cancellation date and any order details together in case you need to query a later charge.

HelloFresh documents a deliberate reactivation button and prompts. Avoid choosing Reactivate or completing a new offer if you want the plan to stay canceled. HelloFresh reactivation FAQ

If you paid with PayPal, check automatic payments

If HelloFresh is listed in your PayPal automatic payments, you can remove that payment agreement after canceling the HelloFresh plan. PayPal explains that stopping a payment authorization typically does not cancel the underlying subscription or contract.

On the PayPal website:

1. Sign in to PayPal.
2. Open Settings.
3. Select Payments.
4. Choose Subscriptions and saved businesses or Automatic Payments.
5. Select HelloFresh, if it is listed.
6. Cancel the automatic payment on the merchant page and complete the confirmation shown.

Keep that confirmation alongside your HelloFresh cancellation record. These steps remove PayPal's payment permission; they don't settle a box that HelloFresh has already processed. See PayPal's automatic-payment instructions and its subscription cancellation explanation.

What happens if you've already been charged?

Check whether you canceled before the deadline for that delivery. If you canceled too late, HelloFresh will still send and charge you for that box, even though your subscription is canceled.

HelloFresh also does not offer a partial refund of the current week's subscription fee just because you cancel. HelloFresh terms, sections 5.2 and 10.3

If you think you were charged by mistake, contact customer care and ask them to check the charge. Send your cancellation confirmation, the order date, and the amount charged so they can look into it.

Refund requests for a problem with your box

If something is wrong with your box or meal kit, email hello@hellofresh.com or call (646) 846-3663 within five days of receiving it. Tell them what went wrong. They may ask for a photo or ask you to return the item.

HelloFresh may offer a credit or refund some or all of what you paid, but a refund isn't guaranteed. This policy covers problems with your order. Canceling your subscription alone does not mean you'll get your money back. HelloFresh return and refund policy, section 14

Skip a week instead of canceling

If you only want to miss one delivery, you can skip that week:

1. Log in to your HelloFresh account.
2. Open My Menu.
3. Select the delivery week you want to skip.
4. Choose Edit Delivery.
5. Select Skip This Week.

Skip the week before the deadline shown in My Menu. If the deadline has passed, HelloFresh will still send and charge you for that box.

HelloFresh also uses Skip Week in its cancellation guide. Check that the week you chose is marked as skipped. Skipping one week doesn't cancel your subscription, so check when your next delivery is due. HelloFresh skip instructions

Check credits before canceling

HelloFresh says most referral, promotional, and customer-care credits are removed when you cancel. Read the cancellation summary showing the amount of HelloFresh Cash you would lose before confirming. HelloFresh credit FAQ

Delete your HelloFresh account separately

Cancellation ends the plan. An account-deletion request is a separate process. If you want to request deletion on an iPhone or iPad:

1. Open the HelloFresh app and choose Profile.
2. Open Personal Info.
3. Select Delete Account.
4. If the subscription is still active, follow Go to website and complete cancellation first.
5. Return to the app and choose Send Request.

For Android or a browser, use the privacy-request link in the official deletion FAQ. HelloFresh says fulfillment may take up to 90 calendar days and some information must be retained. Don't assume requesting deletion has immediately removed every record or canceled an active plan.

Your final check

Keep your cancellation confirmation and check whether one last box remains due. If the account status or a later charge doesn't match what you expected, send those records to customer care and ask them to resolve the difference.